Frequently Asked Questions

About Fluffy Collective

What is Fluffy Collective?

Fluffy Collective is a thoughtfully curated online pet lifestyle shop dedicated to dogs and cats. Founded in 2022 by Andrea, it brings together artisans, niche labels, and female-led brands from around the world — all selected for their quality, aesthetics, and commitment to animal well-being.

How does Fluffy Collective choose its brands?

Every brand is hand-picked. The selection focuses on artisans, niche and local labels, and female entrepreneurs who share a commitment to creating remarkable products. Many brands in the edit are partly or exclusively available through Fluffy Collective for the German-speaking market.

Is Fluffy Collective committed to sustainability?

Yes. Fluffy Collective is a partner of 1% for the Planet, contributing at least 1% of annual revenue to environmental causes. The brand selection also favours products made from natural, recycled, or responsibly sourced materials.

Products

Are Fluffy Collective products natural and safe for dogs?

Yes. Grooming products are typically made from natural, organic, and pH-balanced formulas — free from sulfates, parabens, and harsh chemicals. Food and treats are made from natural ingredients, with many being single-ingredient, grain-free, or additive-free. Always check the individual product page for the full ingredient list.

Do you carry products for cats as well as dogs?

Fluffy Collective is primarily focused on dogs, but some grooming products — such as the YUKIMI Amino Acid Pet Shampoo — are formulated for both dogs and cats. Check individual product pages for suitability.

Are your products suitable for all dog breeds and sizes?

Most products are suitable for all breeds. Wearables such as sweaters, collars, and harnesses come in multiple sizes, and some are designed for specific breeds — for example, the Ludomoi Rue Jacob Jumper is tailored for Dachshunds. Each product page specifies breed and size suitability.

Do you sell complete dog food?

Yes. Fluffy Collective carries complete and complementary dog food including air-dried raw food (PALA) and freeze-dried raw food (SCRUMPF) — nutritionally complete and suitable for all life stages. Food products are not available for shipping to the United States.

Do you carry products for dogs with sensitive skin or allergies?

Yes. The YUKIMI Amino Acid Pet Shampoo is hypoallergenic and vet-developed. The Masco Beauty Detox Shampoo is designed for skin prone to irritation and dandruff. SCRUMPF freeze-dried guinea fowl treats use a novel protein ideal for dogs with common protein sensitivities.

Are your dog treats grain-free?

Many treats are grain-free, including freeze-dried treats by SCRUMPF and plant-based biscuits by W'zis (1 calorie per treat). Check individual product pages to confirm.

Are your products suitable for puppies?

Some products are suitable for puppies — PALA air-dried food is formulated for all life stages, and sensitive-skin grooming products are generally puppy-safe. Always check the individual product page for age suitability.

Ordering

Do I need to create an account to place an order?

No, you can check out as a guest. Creating an account is optional but makes it easier to track your orders and save your details for future purchases.

What payment methods do you accept?

Fluffy Collective accepts major credit and debit cards, PayPal, and other payment methods available at checkout depending on your region.